Thoughts on Communication, Management of Communication and Situational Awareness during Adverse and other Events. Thoughts on wrangling and harnassing communication. Trying to get information from everywhere to one place, and from one place to everywhere. Not as a potential. But as a characteristic ...
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Though we are exploring the edges of reality when we're thinking of new media and how to use them in a disaster setting, many of us still do have a conservative approach towards some new problems. These are a few examples.
Communication in Adverse Events
When many of us talk about communication during disasters, we isolate what the authorities, or even the attending relief operations are declaring on (social) media and consider these "statements" to be the "Communication" during adverse events. The chatter among victims, probable victims, neighbors, friends and relatives are not always included in the general term "Communication". We should however, acknowledge the importance of chatter, and horizontal communications, and their impact on behavior in such situations.
Reliability of a Source, in settings we should consider ourselves lucky to have a source:
The way we establish reliability of a source of social media could be somehow very familiar and similar to the way @Klout approaches #influence or @Twitter considers #popularity. But instead, when it comes to reliability during #AdverseEvents, we often think it is good behavior to try to establish credibility of one source before we use or quote it.
In disaster settings that affect a large or considerable size of a developed and socially active population, any major event will eventually be witnessed by more than one person. Therefore, aside from the actual reliability of one specific source, a surge of reports that report the same (aspect of an) event should be considered to be very possibly correct. It seems a sort of consensus across the different platforms could be adopted that attributes credibility to an (aspect of an) event, based on its presence across platforms. With a clear ratio of original and retweeted, re-posted, or re-shared content. Kind of an early warning algorithm.
I hope you spent some of your thinking time considering how awesome it is, that official agencies are today empowering the everyday citizen to openly and officially contribute to the intelligence that is gathered around adverse events. And this is done through #SocialMedia!
Because in the end, no matter how much brain power has been found and rallied together to try to lead the (or a) public through the eye of the needle during dire times, nothing compares to the collective processing power of the people, who are everywhere, and connected with each other. Today, they are able to contribute to the data collection in such a way, that no leadership or experience can ever again be complete and thorough, without it.
This is game changing, when you think about it.
I truly believe, that enabling (the power of) the people to contribute to a higher collective awareness, and distributed assessment, is one of the noblest tasks communication technology has ever fulfilled.
The gadget that is our phone has grown up.
And it is a Catalyst of our Collective Processing Power and Intelligence.
Interesting times ahead for Disaster Management en Communication ...
you'll be able to Shazam any (audio or video) news, and get linked to the full
The news on Digital Trends that #FEMA is cooperating with #Shazam is bigger than you think. It announces a new kind of audio/cognitive
link, that may appear to be very intuitive.
something on the radio, and ...Shazam, via your smartphone (you may be able to
call in Siri to do it for you) you get linked to the full message. Possibly
even a menu that diversifies possibilities for additional information. Also
scan the news on you screen - tablet, desktop or other. You can “surf on” to
the linked content, or “read it later”. But that means this only happens when
you’re doing this like on purpose, holding or sitting in front of the screen.
you could have Siri (and its existing alternatives of course) look up the
original message, and listen to it, or maybe decide to “hear it later”. And all
this while you’re going about your regular life: at work, driving your car, or
cutting your grass …
the good work, mister Jones (#DavidJones - @davidlawjones). I’m quite certain that along the way, you’ll